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FAQs

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ONLINE?
All sales are final. We do not accept returns or exchanges. Please review the item description and photos before placing your order. Feel free to contact me at fusionartsy@gmail.com for more questions or concerns.

Please note the differences in the brightness and colors of every computer or mobile device when looking the pictures in the site. Pictures in the site may appear slightly different from the physical print due to the uncontrollable features of your device screen.
 

WHAT IF I HAVEN'T RECEIVED MY ORDER?
Please check your tracking number associated with your order first. Check the status of the package, if the package has been delivered, please contact your local post office. I highly encourage you to check with your neighbors. If the package is still missing, please file a claim with your local post office.


WHEN WILL MY ORDER SHIP?
Most orders ship within 3-5 business day of purchase for small prints. For larger prints the orders will ship within 5-10 days. Orders are not shipped on the weekends or holidays.
 
HOW DO I TRACK MY PACKAGE AFTER IT HAS BEEN SHIPPED?
As soon as your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. 
 
WHEN WILL MY CREDIT CARD BE CHARGED?
We do not charge your card until your order is ready for shipment. Pending charges may immediately appear on your credit card statement as a mode of verifying your account. However, your card is only charged when your order is ready for shipment. In the event that you cancel an order or an item becomes unavailable, the pending amount will disappear or be reduced accordingly. (Please note that the time for pending charge removal or adjustment can be longer for debit cards.)
 
HOW LONG DO I HAVE TO CANCEL AN ORDER?
If you need to cancel an order you must email us within 12 hours of when you place your order.
 
IS IT SAFE TO USE MY CREDIT CARD ONLINE AT FUSION ARTSY?
We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by SagePay. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases.

IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point FUSION ARTSY will share, rent or sell your personal information without your consent.

FEEL FREE TO CONTACT US IF YOU HAVE ANY OTHER QUESTIONS AND WE'LL BE MORE THAN HAPPY TO ASSIST YOU.